Privacy policy
How we collect, use and protect your personal data.
Red and Nero Cars LTD ("we", "us" or "our") is committed to protecting and respecting your privacy. This privacy policy explains how we use any personal data we collect from you, or that you provide to us, when you use our website or booking services.
1. Information we collect
We may collect and process the following data: your name, phone number, email address, pickup and destination addresses, journey date and time, vehicle preference, passenger and luggage details, and any special requirements you include in a booking enquiry.
2. How we use your information
We use your personal data to provide taxi and transfer services, respond to enquiries, send booking confirmations, manage payments, improve our services, and comply with legal obligations.
3. Legal basis
We process your personal data on the basis of our legitimate interests in operating our business and fulfilling our contract with you, and where necessary to comply with legal obligations.
4. Sharing your information
We do not sell your personal data. We may share it with drivers or service providers who need the information to perform your journey, or where required by law.
5. Payment information
Red and Nero Cars does not receive, store or have access to your payment card details. When you pay for a booking, your card information is entered directly into the Stripe payment portal and is transmitted securely between you and Stripe. Only Stripe processes and stores that information.
6. Data retention
We keep your personal data for as long as necessary to provide our services and comply with legal, accounting and reporting requirements.
7. Your rights
You have the right to access, correct, erase, restrict or object to the processing of your personal data. To exercise these rights, contact us at bookings@redandnero.co.uk.
8. Cookies
Our website uses cookies and similar technologies. For more information, please see our Cookie Policy.
9. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page.
10. Contact us
If you have any questions about this privacy policy or our data practices, please contact us at bookings@redandnero.co.uk or call 0115 666 3978.