Terms & conditions
The terms that apply when you book a journey with us.
These terms and conditions govern your use of our website and the booking of taxi and transfer services with Red and Nero Cars LTD.
1. Bookings
Bookings can be made by phone, email, our website, WhatsApp or through our online booking system once connected. A booking is only confirmed once we have accepted it and, where required, received payment.
2. Fixed fares
Fixed fares apply to the route, vehicle type and date/time quoted. Changes to the route, additional stops, waiting time beyond the included period, or vehicle upgrades may result in additional charges.
3. Cancellations and refunds
Cancellations made with reasonable notice may be eligible for a refund or credit. Last-minute cancellations or no-shows may be charged in full. Please contact us as soon as possible if your plans change.
4. Waiting time
For airport collections, the first 60 minutes after the scheduled landing time are included free of charge. Additional waiting time may be charged at our standard rate. For other pickups, a reasonable grace period applies.
5. Luggage and passengers
You must ensure the chosen vehicle can accommodate all passengers and luggage. Excess luggage or passengers may require a larger vehicle and additional charges.
6. Conduct
We reserve the right to refuse carriage or terminate a journey if a passenger behaves in an abusive, threatening or unlawful manner, or if the vehicle or driver is at risk.
7. Limitation of liability
We are liable for losses caused by our negligence, but not for delays or cancellations caused by events outside our reasonable control, including severe traffic, weather, road closures or flight disruptions.
8. Complaints
If you are unhappy with our service, please contact us at bookings@redandnero.co.uk or call 0115 666 3978.
9. Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.